Additional Information

When can I pickup a pack or expect delivery /shipment?

Pickup and local deliveries and shipments are all slated for April 28th

Pickups - Available during regular business hours.  So pick up when you can.

Monday - Thursday - 3:30  to 10pm

Friday - Saturday - 2- 10pm   

Sunday - 2 to 8pm 

Local Deliveries $15 - We will text with our estimated arrival time.

Shipments -You will receive an email from GLS shipping with a tracking number and details on the package delivery. This email will be sent to you by the evening of April 27th. Once you get this email from GLS you will be able track the package and can also reschedule the delivery date/time. If you do not receive the tracking email on April 18th  Please contact us. 

Tracking Shipments from GLS?

 Packages should arrive on Monday, April 25th, via GLS. GLS will issue tracking notification upon pick up with a 8am-7pm delivery window and options for rescheduling. Person receiving the package from GLS must be 21 years of age or older.

Why do I have to pay $30 for shipping? 

Each package is priced out on weight, size, residential delivery and signature required (21+)

I've changed my mind and would like a refund. How can I get that?

A refund may be provided upon request within one day of a purchase. Please Contact Us

Do I have to be home to receive my package?

Yes, an adult (21+ over) signature is required.

What are the hours of delivery window?

Local delivery 9am to 8pm

GLS delivers between 8am-7pm. 

How can I reschedule my delivery time?

You can reschedule the delivery time BEFORE a missed attempt by following the instructions in the email you receive from GLS. PLEASE NOTE: It may add a day in transit though. 

If you have missed a delivery attempt, received a door tag, or need to reschedule a delivery, your best resource is the GLS Customer Service:

Call 800-322-5555, option 2
Email customerservice@gls-us.com
Visit GLS US, and navigate to Support > Contact Customer Service > Chat with an Expert.

Once you connect with a representative, provide the tracking number and instructions for the package.

How can I change my shipping address after I’ve placed my order?

Shipping changes need to be submitted prior to April 27th. Please Contact Us.